Frequently asked questions:
The Hydrow Member Services team is ready to help! Due to increased volume we are currently replying to all inquiries within 2-3 business days in the order in which they are received. Thank you for your patience and we'll be in touch soon!
The best ways to contact our team for help are:
- Tap on the upper-right corner of your Hydrow's screen to send us a message that includes a screenshot and logging information from your Hydrow.
- Open a support ticket with us using our contact form.
- Give us a call at +44 808 168 1032
- Phone support is available Monday - Saturday 9am-5pm (Eastern Time)
- If you are calling about a concern with your Hydrow, please be with your Hydrow at the time of the call if possible.
Note: please choose only one method of contact listed above. Contacting us by multiple avenues will not achieve a faster response.