Hydrow Delivery to Room of Choice Expectations
This article contains information about Hydrow's Delivery to Room of Choice. To learn more about Hydrow's Standard Shipping option, please see: Hydrow Standard Delivery Expectations.
Now that you've placed your Hydrow order and selected the Delivery to Room of Choice option, what comes next?
Prior to your delivery:
- You can check your order status at hydrow.tracking.com.
- Your hydrow will ship within 1-2 business days.
- 1-5 Days after shipment the carrier (Rhenus) will contact you by automated SMS and email to schedule your delivery appointment.
- The Day before your delivery, The delivery carrier will reconfirm your appointment via SMS text and email.
- On the day of your delivery, Please note: If you need to change the phone number the carrier will use to reach you, please contact our Member Services team.
On the day of your delivery:
- The delivery team will contact you by phone approximately 30 minutes before arriving at your residence.
- Have your space ready. For a successful delivery, please make sure the area -- and the path to the area -- where you want your Hydrow placed is free of furniture or other obstacles. You'll need to measure both for the boxed and unboxed dimensions of Hydrow. Find both measurements here.
- When the delivery team arrives, they will:
- Take Hydrow off the truck for you
- At your direction, bring Hydrow to your room of choice
- The delivery team will leave your Hydrow where you request.
- You will be responsible for connecting your Hydrow to a power outlet and your home network.
- An adult 18 years or older must be present to receive your delivery.