If you would like to change the billing and payment information for your Hydrow membership subscription, you can now do so through our billing site. Please visit billing.hydrow.co.uk
Our Billing Po...
For purposes of reimbursement customers often ask how to view a list of all their membership charges.
The best way to see your individual receipts & invoices is:
Visit our billing portal: billing...
Customers often ask:
"I have both 2.4Ghz & 5Ghz networks in my home, Which should I use?"
Hydrow is capable of connecting to either 2.4Ghz or 5Ghz. Which one provides the best connection will depen...
To switch between Home and Gym Modes:
Tap the Gear icon in the lower right corner of the screen.
On the settings menu, choose "<> HYDROW MODE"
Select either Gym or Home mode.
Confirm the change ...
This process requires use of the Hydrow app for iOS or Android. (This process cannot be completed from your Hydrow Rower currently.)
If you don't already have this installed, you can find it for ...
Badges mark certain accomplishments or or achievements separate from the meters milestones. These badges show up exclusively through our mobile app on iOS. (They are not yet available on the Hydrow...
This article is about where to find badges after you earn them and how to share them with your friends. For a list of badges and how to earn them click here. For how to share your workouts on socia...
Note. This is a Legacy article. Wherever possible we strongly recommend connecting your HRM by ANT+ instead of using the steps below for Bluetooth.
Hydrow supports connecting a Bluetooth Heart ...
Hydrow supports connecting a Heart Rate Monitor by ANT+ for extra feedback during your workout. If you have never used one before, use the steps below to add one.
Steps to Pair:
1. Tap on any worko...
You can save workouts you enjoy to your "favorites" list either directly on Hydrow or through the iOS app. We show examples of both below:
Favoriting Workouts On Hydrow's Screen
All non-live wor...
Note: This article pertains to filtering on a Hydrow rower. Looking instead for how to filter on our Hydrow app for iOS or Android? Click here.By Default, Hydrow's main workouts screen will displ...
It is not possible to pause the video stream mid-workout on Hydrow's screen.
This is a requirement to preserve both leaderboard integrity and data quality for rowing statistics. If you are unable ...
First, determine which error message you are seeing:
"Email or screen name provided was not found."
In this case double check the spelling on your screen name, or try entering your email address i...
No. Hydrow's sensors do not require any type of manual calibration in order to report accurate stats. You do not need to calibrate on initial setup and no recalibration should ever be needed though...
While much of our content is filmed on our home waters of the East Coast USA, our athletes have been across the pond to film some of their signature Hydrow workouts!The easiest way to find it is:
This article shows how to filter your leaderboard and choose a particular subset of rowers that you want to be competing against while you row.
(For a more general overview of what the leaderboard ...
What is the Leaderboard?
The leaderboard helps you compare your performance to others who have done this workout before. It displays their relative progress alongside yours, listing usernames an...
We have Closed Captioning available for all of our recent on-demand rows.
Note that captioning options may not be available for the following:
"Journey" Workouts or other content wi...
This article details setting up a new user account or changing the name on an existing one. Instructions for both the Hydrow screen and the mobile app are included.
To Create a new account using H...
If you're not already familiar with Hydrow's racing features, start with How do I Race within the Hydrow Community?
Participating in racing teams will enable some new notifications in your Hydrow's...
Hydrow Racing allows you to connect with a partner across the street or across the continent to compete in weekly challenges. You will compete with other double teams and feel Hydrow’s power of com...
Live Workouts are available on your Hydrow Rower and on the Hydrow iOS App!
To locate Live Workouts on your Hydrow Rower, please follow the steps below:
Touch the "Home" tab, locate...
What is a Live Workout?
Live Workouts are broadcasted in real-time directly from the water or on the mat as they happen. And you can join in!
How often do Live Workouts happen?
You can tune-in t...
Watch as James shows you how to position your feet in the footbeds on Hydrow to have the most effective and comfortable row.
To strap in your feet:
Slide your feet into the footbeds, noticing whe...
Please note that this article applies to logging in to your account directly on the Hydrow screen. For trouble with our mobile app click here.
If you no longer remember the password for your user a...
Please note that the steps in this article can only be done via the Hydrow companion app on an iOS or Android device. These steps cannot be completed on your Hydrow rower. (Your photo will show on ...
No. Right now, it is not possible to remove a row from your list of workouts on the "Progress" tab, even if it was ended prematurely or never really started.
For data quality we currently do not al...
Maintenance, cleaning, and upkeep steps for Hydrow are described below:
After each row:
Clean your Hydrow (especially the seat and handle) thoroughly using a damp cloth.
Clean the monitor using ...
To change the Email Address on your Hydrow account:
No longer thrilled with your first pick and want to trade your screen name out? No problem! Use the steps below:
Tap on the Profile tab at the b...
The Assessment Row is a special workout on Hydrow which will help you benchmark your performance and progress by Emailing you your results when you complete it.
The Assessment row is o...