• What Wi-fi Frequency Should I Connect To? plus icon minus icon
  • Customers often ask: "I have both 2.4Ghz & 5Ghz networks in my home, Which should I use?" Hydrow is capable of connecting to either 2.4Ghz or 5Ghz. Which one provides the best connection will depen... View More
  • How Do I Change Between Gym Mode & Home Mode, and What are the Differences? plus icon minus icon
  •   To switch between Home and Gym Modes: Tap the Gear icon in the lower right corner of the screen. On the settings menu, choose "<> HYDROW MODE" Select either Gym or Home mode. Confirm the change ... View More
  • How to Share Hydrow Workouts on Social Media plus icon minus icon
  • This process requires use of the Hydrow app for iOS or Android. (This process cannot be completed from your Hydrow Rower currently.)   If you don't already have this installed, you can find it for ... View More
  • What Badges Can I Earn on Hydrow? plus icon minus icon
  • Badges mark certain accomplishments or or achievements separate from the meters milestones. These badges show up exclusively through our mobile app on iOS. (They are not yet available on the Hydrow... View More
  • How Can I Find and Share My Badges? plus icon minus icon
  • This article is about where to find badges after you earn them and how to share them with your friends. For a list of badges and how to earn them click here. For how to share your workouts on socia... View More
  • How to Pair a New Bluetooth Heart Rate Monitor (HRM) plus icon minus icon
  • Note. This is a Legacy article. Wherever possible we strongly recommend connecting your HRM by ANT+ instead of using the steps below for Bluetooth. *** Hydrow supports connecting a Bluetooth Heart ... View More
  • Pairing a Heart Rate Monitor (HRM) using ANT+ plus icon minus icon
  • Hydrow supports connecting a Heart Rate Monitor by ANT+ for extra feedback during your workout. If you have never used one before, use the steps below to add one. Steps to Pair: 1. Tap on any worko... View More
  • How Do I Save My Favorite Workouts? plus icon minus icon
  • You can save workouts you enjoy to your "favorites" list either directly on Hydrow or through the iOS app. We show examples of both below:   Favoriting Workouts On Hydrow's Screen All non-live wor... View More
  • Filtering the Workout Library plus icon minus icon
  • Note: This article pertains to filtering on a Hydrow rower.  Looking instead for how to filter on our Hydrow app for iOS or Android? Click here.By Default, Hydrow's main workouts screen will  displ... View More
  • How Do I Pause the Video on a Hydrow? plus icon minus icon
  • We hear lots of users ask this question when they first start out with their Hydrow. While the confusion is understandable, Don't worry: You're not just missing how to do so.It is not possible to p... View More
  • I Can't Log Into the Hydrow App (iOS & Android) plus icon minus icon
  • First, determine which error message you are seeing: "Email or screen name provided was not found." In this case double check the spelling on your screen name, or try entering your email address i... View More
  • Does my Hydrow need to be Calibrated? plus icon minus icon
  • No. Hydrow's sensors do not require any type of manual calibration in order to report accurate stats. You do not need to calibrate on initial setup and no recalibration should ever be needed though... View More
  • How Do I Find Workouts Filmed in the UK? plus icon minus icon
  • While much of our content is filmed on our home waters of the East Coast USA, our athletes have been across the pond to film some of their signature Hydrow workouts!The easiest way to find it is: ... View More
  • Filtering the Leaderboard plus icon minus icon
  • This article shows how to filter your leaderboard and choose a particular subset of rowers that you want to be competing against while you row. (For a more general overview of what the leaderboard ... View More
  • How the Leaderboard Works plus icon minus icon
  •   What is the Leaderboard? The leaderboard helps you compare your performance to others who have done this workout before. It displays their relative progress alongside yours, listing usernames an... View More
  • How Do I Turn On Closed Captioning? plus icon minus icon
  • We have Closed Captioning available for all of our recent on-demand rows. Note that captioning options may not be available for the following: Live workouts "Journey" Workouts or other content wi... View More
  • How to Create an Account or Change a Screen Name plus icon minus icon
  • This article details setting up a new user account  or changing the name on an existing one. Instructions for both the Hydrow screen and the mobile app are included. To Create a new account using H... View More
  • How Do Racing Notifications Work? plus icon minus icon
  • If you're not already familiar with Hydrow's racing features, start with How do I Race within the Hydrow Community? Participating in racing teams will enable some new notifications in your Hydrow's... View More
  • How do I Race within the Hydrow Community? plus icon minus icon
  • Hydrow Racing allows you to connect with a partner across the street or across the continent to compete in weekly challenges. You will compete with other double teams and feel Hydrow’s power of com... View More
  • How do I find Live Workouts? plus icon minus icon
  • Live Workouts are available on your Hydrow Rower and on the Hydrow iOS App!   Hydrow Rower To locate Live Workouts on your Hydrow Rower, please follow the steps below: Touch the "Home" tab, locate... View More
  • How do Live Workouts work? plus icon minus icon
  • What is a Live Workout? Live Workouts are broadcasted in real-time directly from the water or on the mat as they happen. And you can join in!   How often do Live Workouts happen? You can tune-in t... View More
  • How Do I Strap my Feet into Hydrow’s Footbeds? plus icon minus icon
  • Watch as James shows you how to position your feet in the footbeds on Hydrow to have the most effective and comfortable row. To strap in your feet: Slide your feet into the footbeds, noticing wh... View More
  • I Forgot the Password for My Hydrow Account plus icon minus icon
  • Please note that this article applies to logging in to your account directly on the Hydrow screen. For trouble with our mobile app click here. If you no longer remember the password for your user a... View More
  • Adding or Changing a Profile Image plus icon minus icon
  • Please note that the steps in this article can only be done via the Hydrow companion app on an iOS or Android device. These steps cannot be completed on your Hydrow rower. (Your photo will show on ... View More
  • Cleaning Solutions & Hydrow plus icon minus icon
  • Note: These recommendations are for Hydrow's body, NOT for the screen. Use a standard electronics screen-cleaning fluid for that component.   Safe to use 2XL Antibacterial Wipes Clorox Disinfectin... View More
  • Can I Delete a Workout from my History? plus icon minus icon
  • No. Right now, it is not possible to remove a row from your list of workouts on the "Progress" tab, even if it was ended prematurely or never really started. For data quality we currently do not al... View More
  • How to Clean and Care for Hydrow plus icon minus icon
  • Maintenance, cleaning and upkeep steps for Hydrow are described below: After each row: Clean your Hydrow (especially the seat and handle) thoroughly using a damp cloth. Any of the disinfectant wi... View More
  • How to Change the Email address on Your Hydrow Account plus icon minus icon
  • To change the Email Address on your Hydrow account: No longer thrilled with your first pick and want to trade your screen name out? No problem! Use the steps below: Tap on the Profile tab at the b... View More
  • How Do I Find the 5-Minute Assessment Row? plus icon minus icon
  • The Assessment Row is a special workout on Hydrow which will help you benchmark your performance and progress by Emailing you your results when you complete it.   Method 1: The Assessment row is o... View More
  • Understanding Hydrow's Assessment Workout plus icon minus icon
  • Hydrow's Assessment workout is a 5 minute Drive workout intended to benchmark and measure your rowing progress.  The Assessment workout is an essential part of the Training Camp programs, but can b... View More